Donation & Refund Policy

Effective Date: 6 October 2025

Donations

All donations support Al-Anfal Foundation’s charitable objectives. Payment processing is handled by third-party gateways; we do not store card or PIN details on our servers.

Receipts

Donors typically receive an email acknowledgment/receipt after a successful transaction. If you did not receive one, please contact us at [email protected].

Refunds

• Donations are generally non-refundable. However, we consider refunds in cases of duplicate transactions, payment errors, or confirmed fraud.
• To request a refund, email us within 7 days of the transaction with your name, date, amount, and payment reference.
• If a refund is approved, it will be processed to the original payment method. Processing times depend on your bank/payment provider.

Chargebacks

If you initiate a chargeback, we may request supporting information to resolve the issue with the payment provider.

Contact

For any questions or refund requests, contact: [email protected].

Note: This policy is intended as guidance. We reserve the right to amend it to comply with applicable laws or operational needs.